100% Customer Satisfaction is my goal. But if for any reason you are unhappy with your purchase, you are welcome to return or exchange your order, following the guidelines below. Once your return is received you will be credited. Depending on your initial payment method (Paypal/google checkout account or Credit/Debit card through paypal/google checkout), it could take up to 3-5 days for credit to post your bank account. But the refund will post instantly to your Paypal and/or Google Checkout account/wallet.
Please follow the guidelines below:
- Contact me by email with any concern about your order.
- Must be sent back with the original containers for each product. Items can be sent back opened, just be sure to send back the original containers.
- If a paid return label is provided please use it to return your order.
- If your order does not include a return slip, any return shipping paid for by a customer will be reimbursed in addition to your order total. As long as the reason for a return/exchange was a mistake on my part.
** In cases of buyer's remorse and other similar issues; the buyer must pay for the return shipping. But I will gladly prepare and email a return shipping label to you; I will just deduct it from your anticipated refund.
**Please ensure when you order that you enter your address correctly. Mark-by-Avon will not be at fault in situations like this. I will intervene with UPS and USPS to my fullest extent in an event like this. But if during my intervention a customer asks for a refund, I will only refund product(s) value and not shipping costs.
*ALL guidelines must be followed in order for me to authorize the return of your payment.*
Orders to Hawaii and Alaska containing products with ingredients that are designated as hazardous under Federal transportation law (i.e., fragrances and nail enamels) will be assessed a $15 surcharge, regardless of shipping method. If you are eligible for a Free Shipping offer, the Standard Shipping rate will be waived.
Orders being shipped internationally cannot contain hazardous products such as; perfume, nail polish, hair spray, and some bath & body products (i.e body mists). Hence, these items will not be shipped if they are included in your order. You will receive a refund for those items or given a chance to exchange.
*Effective January 1, 2012: Mark-by-Avon are not responsible for Customs Duty or VAT charges when shipping outside of the US*
*Effective May 22, 2012: Payment for orders are due within 24 hours of the order being placed. Item(s) from your order are held during this 24 hour period. Once I have received an unpaid order, I will send a reminder via email. After the 24 hour period is over, your order will be cancel and the item(s) will be available for purchase for other customers. Thanks in advance for your cooperation.